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Welcome to the Online Banking Knowledge Base
Find answers to common Online Banking questions and access step-by-step guides for key features and tasks. Browse the FAQs below or explore the How-To Guides to learn more about your Online Banking platform.
FAQs
How do I sign up for Online Banking?
Personal Accounts:
- You may call us at 419-841-7773 for assistance.
Business Accounts:
- Please contact an account officer at 419-841-7773 for assistance with your online banking application.
How do I access Online Banking?
You can access the account login at the top of any page using the "Login" lock icon. Enter your Online Banking username and choose Continue to take you to a secure account login screen.
How do I change my password?
You can change your password at any time by selecting My Profile>Personal Settings>Security>Edit within the Online Banking platform. Enter your current password and then enter your new 10–25-character (Alpha-Numeric-Special) password twice. Then click “Save”.
What if I want to change my Online Banking username?
Personal Accounts:
- You may change your username by selecting My Profile>Personal Settings>Security>Edit. Your new username must have at least 1 letter to be valid and must be between 4-25 alpha-numeric characters. Click "Save" when you have edited your username.
What if I become locked out of the Online Banking system and require a password reset?
You have limited login attempts to access Online Banking. If you incorrectly enter your password too many times, you will be locked out of the Online Banking platform. Your account will also lock if you have not accessed your Online Banking account for an extended period of time.
Use the “Forgot Password” option from the Login screen or contact us for assistance at 419-841-7773.
Use the “Forgot Password” option from the Login screen or contact us for assistance at 419-841-7773.
What can I do to help maintain the security of my banking information?
- Do not share your Online Banking username or password with anyone.
- Change your password regularly.
- Ensure your password is complex.
- Remember to sign off the Online Banking platform after your session is complete.
How-To Guides
Account Balances & Transactions
View account balances, transaction history, and recent account activity.
ACH
Create, edit, upload, import, and initiate ACH batches, manage recipients, and view NACHA file requirements.
Alerts
Manage account alerts and notifications, including balance alerts for Online Banking and the mobile app.
eStatements
Enroll in eStatements and manage your electronic statement preferences.
Login & 2FA
Log in to Online Banking and set up or manage your Two-Factor Authentication (2FA) methods.
Positive Pay
Upload Positive Pay files, review check exceptions, and access file formatting requirements.
Third Party Applications
Learn how to connect supported third-party applications to Online Banking.
Wires
Create and initiate wire transfers, including workflows using Dual Control.
Support and Assistance
For assistance, contact us at 419-841-7773 or onlinebanking@signaturebankna.com.