Frequently Asked Questions

  • You can access the Account Login at the top of any page. In the "Account Login" box, enter your online banking ID and click arrows to take you to a secure account login screen.

  • For the safety of your accounts, your online banking password must be changed every 180 days. We will notify you when it is time to be changed.

  • You can change your password at any time by selecting the “Options” tab within the online banking system. Scroll down to the “Modify Login Information” section and find the “Online Banking Password” section. Enter your current password and then enter your new 6-25 character (Alpha-Numeric-Special) password twice. Then click “Submit” at the bottom of the page.

  • You may change your User ID by selecting the “Options” tab within the online banking system. Select “Modify Login Information” then select “Online Banking ID.” Enter a new ID below your old ID and click on “Submit” at the bottom of the page. Online Banking ID’s can be between 4-25 Alpha-Numeric-Special characters long. However, the first character must be a letter to be valid.

  • You have three login attempts to access Online Banking. If you incorrectly enter your User ID and/or password three times, you will be locked out of the Online Banking system. Your account will also lock if you have not accessed your Online Banking account for an extended period of time. At this point, you can request a password reset by contacting the Signature Bank Online Banking Department at (419) 841-7773.

    Optionally, if you have provided password Reset Questions and Answers in your set-up options, you may use the “Reset Password” option from the “Log In” screen. By using this option you will be able to reset your password without having to call the Bank.

  • In order to add a new account to your online banking account you will need to update your customizable “My Accounts” widget/windo on your home page. Please complete the following steps:

    1. Click on the configure icon gear icon  in the My Accounts Window.
      My Account Screen
    2. A new window will appear.
      Configure My Accounts Screen
    3. Review the accounts that are currently being displayed (left side of window) and those that are not currently displayed (right side of window).
    4. Add or remove accounts by clicking the + or – or add or remove all by selecting Add All or Remove All.  Clicking an item and dragging it can change the order in which they appear within the widget.
    5. Click Save to retain your changes.
    6. If you do not see the account you are trying to add, contact your account officer at 419-841-7773 for assistance adding the new account.
  • The picture, also known as a watermark, is a security feature that is offered within our Online Banking system. The watermark picture that you have chosen should appear on the password sign-in page every time you log into Online Banking. If the picture is not the one you have chosen contact Signature Bank at (419) 841-7773.

  • In order to make your online banking experience as secure as possible, the system is designed to detect any uncharacteristic or unusual behavior involving your account. The Online Banking system monitors your use pattern and if it suspects it is not you logging into the Online Banking system, it will ask you to answer your verification/security questions.

FAQ