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At Signature Bank, we take your privacy very seriously. We do not share your personal information. Below is some helpful information regarding identity theft and how to protect yourself. If you have any questions or think you may have become a victim of identity theft, please contact us.

What is identity theft?

Identity theft is a serious crime. Identity theft occurs when someone uses your personal information such as your name, Social Security number, credit and debit cards and bank account numbers or any other identifying information without your permission to commit fraud or other crimes. Victims of identity theft may spend months or even years trying to clear their credit history. The damage caused by identity theft is tremendous, including victims being denied loans and even being refused job opportunities.

How do identity thieves obtain personal information?

Even the most cautious individual can become a victim to identity theft. There are many different methods that an identity thief can use to get access to your personal information. Listed below are a few of these methods.

  • They may steal your purse or wallet.
  • They may steal your mail, including bank and credit card statements, credit card offers, new checks and tax information.
  • They may complete a "change of address" form to divert your mail to another location.
  • They may get your credit reports by abusing their employer's authorized access to them, or by posing as a landlord, employee, or someone else who may have a legal right to access your report.
  • They may rummage through your trash, the trash of businesses, or public trash dumps in a practice known as "dumpster diving."
  • They may obtain the information from businesses by stealing records or information while they're on the job.
  • They may use a computer to hack the information through a business's computer database.

There are also more technologically advanced methods that thieves have developed to obtain your personal information. Some of these include:

  • Skimming - when your credit or debit card numbers are captured through an information storage device attached fraudulently to an ATM machine or point of sale swipe pad.
  • Phishing - when you are contacted by phone or email from someone posing as a representative from a legitimate company claiming to have a problem with your account and asking you for your help in confirming your personal information.
  • Cell Phone Pictures - when someone uses their cell/video phone to film you using your debit or credit card so that they may obtain your name, card number and PIN.

How to protect yourself from identity theft

  • Never give out personal information unless you have initiated the contact.
  • Be careful when responding to promotions.
  • Protect passwords or PIN numbers.
  • Be aware of your regular mail delivery schedule.
  • Shred any unwanted documents containing personal information.
  • Don't keep personal information in your vehicle.
  • Review all of your monthly bank and credit card statements thoroughly.
  • Never mail checks/payments by placing them in your mailbox.
  • Review your credit report annually.


What to do if you think you have become a victim

Immediately contact your local law enforcement.

  • Place a fraud alert on your credit reports.
  • Contact your bank immediately and review all accounts.
  • File a complaint with the Federal Trade Commission.
  • Contact your credit card companies and review account history; to ensure safety, close the account.

Credit/Debit Card Fraud Protection Tips

Lost/Stolen Cards:

Report Lost/Stolen Card Immediately.

  • If card is lost/stolen during banking hours call:

  • Signature Bank: 419-841-7773
  • If card is lost/stolen after banking hours call:

  • Visa Credit Card: 1-866-839-3485
    MasterCard Debit Card: 1-800-523-4175

Card Purchase Tips:

  • Debit Card Purchases: Purchases made with your Debit Card require you to select either “Debit” or “Credit” to process the transaction. If you select “Debit” you must enter a PIN number to complete the transaction. If you select “Credit” you must sign a sales draft. If you attempt a transaction selecting “Credit” and the transaction is denied, try the transaction again and select “Debit” which will require you to enter your PIN number.

  • E-mailing account information: Never e-mail account information such as your account number or PIN. E-mail is not a secure form of communication.

  • Beware of Phishing E-mails: These are e-mails that appear to be from your financial institution or an online merchant asking you to provide your account information. These e-mails are bogus. Signature Bank, Visa, MasterCard and reputable merchants will never ask for any account or personal information in an e-mail. Never click on Internet links within e-mails. Instead, type the known web address. If you receive an e-mail that you feel is suspicious, contact the purported sender to confirm its legitimacy.
  • Making purchases online: Prior to making purchases online, be sure that the site has built-in security features to protect your account information. All reputable merchant sites use encryption technology to protect your private data from being read by others as you conduct an online transaction. Look for signs of security such as a padlock in the status bar at the bottom of the browser window, a web address that begins with https://, or the words Secure Sockets Layer (SSL). These signs indicate that only you and the merchant can view your payment information.
  • Using a public computer: When using a public computer to shop online, always remember to log-off and completely close the browser session. All it takes for someone to view your information is to simply click the “back” button.
  • Protect your information: Implement anti-spyware, antivirus protection and anti-virus software updates on your computer as soon as they are available. Only use a computer that has a firewall in place.
  • Sign up for MasterCard Secure Code and Verified by Visa: These are free services that further protect you during online purchases. The service allows you to choose a password that will be asked of you when making an online purchase. When you shop at participating merchants, the password is required before the card is accepted as payment.

Travel Tips:

  • Contact your bank: Signature Bank, N.A. recommends you contact us at 419-841-7773 any time you plan to travel outside your normal spending area. Notifying us in advance allows us to note your travel route and destination to avoid denying transactions in the event you are traveling in areas of the country or abroad that are considered high-fraud areas.
  • Carry at least 2 cards at all times: We recommend that you carry at least two cards with you at all times. This is important in the event that your card would not be accepted by a certain merchant, or if your card is blocked, stolen or misplaced.
  • Keep some cash on hand at all times: Carry enough cash for a day’s safety net in the event that you have problems with your card.
  • Daily Spending Limits: Check with Signature Bank, N.A. to determine if your card is subject to any daily spending or cash withdrawal restrictions. Also keep in mind that hotels will hold funds on your debit card, thus making less money available to you.
  • International Transaction Fees: Your Signature Bank VISA and/or MasterCard can be used internationally. There is a fee that is charged by VISA and MasterCard on every international transaction. Please refer to your card or account disclosure for specifics.
  • Customer Service Contacts: Keep your Visa/Master Money card account number and the lost/stolen customer service contact telephone number in a safe place (separate from your wallet or handbag).
  • Review Statements: It is recommended that you review your statements when you return. Go through your statements carefully and contact Signature Bank immediately if you detect any suspicious or incorrect charges.

Monitoring Card Activity:

  • Verify all transactions on your Card account often: Report unauthorized transactions immediately to the Bank.
  • How Signature Bank will monitor card activity: We review daily transactions looking for any unusual spending patterns or foreign transactions. We may call you if we feel something does not look accurate. In addition, if transactions look fraudulent we may block the card from use until we confirm the activity with you.
  • Fraud Monitoring System: Signature Bank has a 24 hour fraud monitoring system working on our behalf to monitor transactions on your account. You may receive a call from them during or after business hours to verify transactions only, they should not ask for any personal information. If they leave a message regarding transactions on your card, please be sure to call them back (Debit Card at 800-327-8622 or Credit Card at 866-374-6975) or contact Signature Bank (Monday – Friday from 8:30 A.M. to 5:00 P.M.) at 419-841-7773 to verify the validity of the transactions. Your card may be temporarily blocked until the transactions can be verified.
  • Your Contact Information: Be sure Signature Bank has up to date telephone numbers in our system to contact you.

Card and PIN Safety:

  • Protect your cards as if they were cash.
  • Don’t leave your cards in your car.
  • Never write down your PIN number or share your PIN with anyone.
  • Check sales voucher to correct purchase amounts prior to signing the sales draft.
  • Make a list of all your cards and card numbers and store in a safe, secure place.
  • Do not lend your card to anyone.

ATM Safety:

  • Watch your surroundings: If the machine is poorly lit, or in a hidden area, use another machine.
  • Guard your PIN: Be alert for suspicious activity. Always guard your PIN and transaction amount, and immediately cancel your transaction and leave if you see something suspicious. Guard your personal space when using an ATM or any other PIN based terminal. Cell phones contain cameras and video capabilities that thieves may use by getting close enough to you when you are using an ATM.
  • Keep your card ready: Avoid counting cash or rummaging through personal items, while standing at the ATM.
  • Be safe at the Drive Thru ATM: When using a Drive Thru ATM, lock car doors and close windows.
  • Take your receipt: Always take your receipt. It contains personal information that could be helpful to thieves.
  • Be aware of suspicious items on the ATM: Watch for additional card skimming devices and/or cameras that may have been added to the machines. If you believe a machine has been tampered with, DO NOT use the machine and contact the phone number displayed on the machine to report the issue.

Internet Security Tips and Guide

This timely information is designed to help your business stay up to date on the latest information regarding online security.

Install Anti-Virus and Anti-Malware software

n  What is Anti-Virus and Anti-Malware Software?

Computer viruses and malware are software programs that are deliberately designed to disrupt a user’s computer operation, gather sensitive information, gain unauthorized access to a computer system to record, corrupt, or delete data. These viruses may also spread themselves to other computers and throughout the internet.

Anti-virus and anti-malware software are computer programs that detect, prevent, and take action to disarm or remove malicious virus and malware software.

n  Why do I need Anti-Virus and Anti-Malware Software?

You need anti-virus and anti-malware software to keep your computer safe from fraudulent attacks.

Once a computer is infected with a virus, the fraudster may have the ability to gain access to your Online Banking session. If access is obtained, the fraudster would have the ability to view account balances and history, and would have the ability to create and send fraudulent ACH transactions.

Keep Anti-Virus and Anti-Malware programs up to date

Anti-virus/anti-malware definitions in your software need to be updated daily.

All computers should be scanned for viruses and malware daily.

If you have any questions regarding keeping your computer free from viruses and malware, please contact your IT department or an IT professional.

It is strongly recommended if you originate ACH transactions that you periodically perform an internal risk assessment of your procedures.

Common Online Fraud Techniques

Keylogging Malware

n A keylogger is a software program that records the keystrokes entered on the PC on which it is installed and transmits a record of those keystrokes to the fraudster controlling the malware over the Internet.

n Keylogging malware can be easily installed on a PC by simply visiting an infected website banner advertisement or email attachment. Keylogging can also be accomplished via a hardware device plugged into a PC that stores the captured data for later use.

n Fraudsters use keyloggers to steal your login ID, password and answers to your challenge questions. This can enable the fraudster to log into your account and transfer funds via ACH or wire transfer to accounts controlled by the fraudster.


Man-in-the Middle (MIM) or Man-in-the Browser (MIB) Attacks

n In a MIM or MIB attack, the fraudster inserts himself between you and the bank and hijacks the online session. This allows the fraudster to intercept the authentication credentials submitted by you and log into your account.

n Once logged in, the fraudster may be able to modify your transaction content or insert additional unauthorized transactions.

n The fraudster will conceal his actions by directing you to a fraudulent website that is a mirror image of the bank’s website. You may also receive a message that claims the bank’s website is unavailable and to try again later.


Signature Bank is Your Partner in Internet Security.

n Our employees will never call or email you to solicit login information or answers to security questions.

n We encourage your users to use strong passwords including letters, numbers and symbols and to change that password frequently.

n Keep your passwords in a secure area and do not share passwords among users.

n For additional security, Signature Bank is able to place restrictions on the specific IP addresses that are able to log in to our online banking and/or place time restrictions on when the online banking system can be accessed. Please contact us to set up those security features.


Please call your account officer or our Online Banking Department at 419.841.7773 if you notice suspicious activity on your account.

[ Download the PDF ]

Helpful contacts in case you have become a victim:

Better Business Bureau

Federal Trade Commission




To request a copy of your credit report:

Phone: 1-877-322-8228
Annual Credit Report Request Service
P.O. Box 105283
Atlanta, GA 30348-5281
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4607 W. Sylvania Ave. | Toledo, Ohio 43623 | (419) 841-7773
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