What is Online Banking?
Online Banking is a service that allows access to your account information any time day or night from a computer that has internet access and a secure browser.
How do I sign up for Online Banking?
To enroll in Online Banking,
click HERE then select "Enroll" and enter the requested information. Once we receive your request we will contact you regarding your log-in information.
After enrollment we will email a "Business Online Banking Application”
to an authorized signer for the business. Fax the completed form to us at (419) 893-2288. We will then contact you regarding your log-in information.
You may request an application by contacting us
at (419) 841-7773.
What features are included in Online Banking?
For your convenience, features are segregated into three categories:
- Services – provides basic account services, including viewing account balances, transactions and images. You can transfer funds from one account to another and download transactions into accounting software. Online Banking is a free service to all Signature Bank clients.
- Bill Payment – allows you to pay anyone in the United States once you have established payee information properly.
- Cash Management – allows a business to provide multiple people access to the Online Banking system with different user names. Each user may have a different level of access to accounts and selection of which accounts can be accessed. Other ancillary business services such as ACH, Wire Transfers and Positive Pay are also available through Online Banking. Please notify an account officer to further discuss the services and the fees that may apply.
Does Online Banking require software be loaded on my PC?
Additional software is not needed to use Online Banking. It can be accessed directly through your Internet browser.
How do I access Online Banking?
Visit the bank’s homepage at www.signaturebankna.com, drop down the menu under Online Banking and select “Log In”. A Login Screen will appear where you can enter your User ID and PIN. You will be required to change your PIN upon the first log in.
How do I know that my Online Banking access has been activated?
We will contact you via phone or e-mail to provide you with your ID and PIN number needed to access Online Banking.
How do I change my initial PIN?
Upon your initial sign on to our website, a message will appear on your Online Banking screen stating “You are required to select a new PIN for future access to this service”. You will be required to enter your initial PIN for verification and then create a new PIN. The new PIN must be 6-25 characters long and contain numbers, letters, certain special characters or a combination of all. You will be prompted to enter your new PIN twice.
How often am I required to change my PIN?
For the safety of your accounts, your PIN must be changed every 180 days. The system will notify you when it is time to be changed.
What if I want to change my PIN before I am prompted?
You can change your PIN at any time by selecting the “Options” tab within the Online Banking system. Scroll down to the “Modify Login Information” section and find the “Online Banking PIN” section. Enter your current PIN and then enter your new 6-25 character (Alpha-Numeric-Special) PIN twice. Then click “Submit” at the bottom of the page.
What is an Alpha-Numeric-Special PIN?
This is a PIN that can be any combination of letters, numbers and/or certain special characters.
What if I want to change my Online Banking ID?
You may change your User ID by selecting the “Options” tab within the Online Banking system. Select “Modify Login Information” then select “Online Banking ID”. Enter a new ID below your old ID and click on “Submit” at the bottom of the page. Online Banking ID’s can be between 4-25 Alpha-Numeric-Special characters long. However, the first character must be a letter to be valid.
What if I become locked out of the Online Banking system and require a PIN reset?
You have three login attempts to access Online Banking. If you erroneously enter your User ID and/or PIN three times, you will be locked out of the Online Banking system. Your account will also lock if you have not accessed your Online Banking account for an extended period of time. At this point, you can request a PIN reset by contacting the Signature Bank Online Banking Department at (419) 841-7773.
Optionally, if you have provided PIN Reset Questions and Answers in your set-up options, you may use the “Reset Password” option from the “Log In” screen. By using this option you will be able to reset your PIN without having to call the Bank.
Why must I select a “Watermark” picture my first time logging in?
The picture, also known as a Watermark, is a security feature that is offered within our Online Banking system. The Watermark picture that you have chosen should appear on the PIN sign-in page every time you log into Online Banking. If the picture is not the one you have chosen contact Signature Bank at (419) 841-7773.
Why must I choose/answer Security Questions?
In order to make your online banking experience as secure as possible, the system is designed to detect any uncharacteristic or unusual behavior involving your account. The Online Banking system monitors your use pattern and if it suspects it is not you logging in the Online Banking system, it will ask you to answer your verification/security questions.
I already have access to Online Banking and I want to add another account to it. What do I have to do?
Please contact us at
419-841-7773 to add or remove an account from your
current Online Banking access.