Online Banking

Signature Bank’s Online Banking is a no-fee service that allows you to access checking, savings, CD and loan accounts from anywhere in the world – as long as you have access to the world wide web and a secure browser.

Online banking with us is safe, easy and free. A PIN is required to access your account. Information traveling over the Internet is encrypted so it cannot be read by anyone but you.

With Online Banking, you can view account information, including current and past transactions, check images, and bank statements. You may also transfer funds between accounts and place stop payments.

Bill Pay

Bill Pay, when used in conjunction with Online Banking, gives you the ability to pay bills online. For a low monthly maintenance fee of $6.00, you can schedule future payments – even recurring payments – to eliminate the need for sending checks through the mail.

With the click of a mouse, pay almost anyone in the United States, from your friend next door to the utility company, the bank and even a child in college across the country. The process is easy, automatically taking the money from your account and delivering it to the recipient you specify.

Business Cash Management

Business Cash Management is an additional online service for our business clients. It combines the benefits of Online Banking and adds a dimension for allowing automated clearing house transactions (ACH). Businesses can now set up direct deposit of wages to their employees’ accounts, automatic billing to customers and electronic federal tax payments.

Multiple employees can be granted access to the business accounts through Business Cash Management. Different levels of authority allow the owner to decide what duties employees can perform and what information they can see.

What is Online Banking?

Online Banking is a service that allows access to your account information any time day or night from a computer that has Internet access and a secure browser.

What features are included in Online Banking?

For your convenience, features are segregated into three categories:

1. Services– provides basic account services, including viewing account balances, transactions and images. You can transfer funds from one account to another and download transactions into accounting software. Online Banking is a free service to all Signature Bank clients.
2. Bill Payment – allows you to pay anyone in the United States once you have established payee information properly ($6.00 monthly fee for this service).
3. Cash Management – allows a business to provide multiple people access to the Online Banking system, with different user names. Each user may have a different level of access to accounts, and selection of which accounts can be accessed.

Does Online Banking require software be loaded on my PC?

Additional software is not needed to use Online Banking. It can be accessed directly through your Internet browser.

How do I sign up for Online Banking?

Obtain an application from Signature Bank or print an application from our web site. Deliver or mail the application to: Signature Bank, 4607 W. Sylvania Ave., Toledo, Ohio 43623 (attention Online Banking department).

I already have access to Online Banking and I want to add another account to it, what do I have to do?

Contact Signature Bank at (419) 841-7773 and we will provide you with an Online Banking Change form to add your new account to your Online Banking.

How do I know that my Online Banking access has been activated?

Once the account has been established for Online Banking access, a User ID will be established and a PIN number will be assigned. Initially, we will contact you by phone to provide you with the instructions needed to access Online Banking and advise you of your User ID and initial PIN.

How do I access Online Banking?

Visit the bank’s homepage at www.signaturebankna.com, drop down the menu under Online Banking and select “Log In”. A Login Screen will appear where you can enter your User ID and PIN. You will be required to change your PIN upon the first log in.

How do I change my initial PIN?

Upon your initial sign on to our website, a message will appear on your Online Banking screen stating “To safeguard access to your financial information, you are required to select a new PIN for access to this service.” You will be required to enter your initial PIN for verification and create a new PIN. The PIN must be 6 to 8 characters long and can contain both numbers and letters. You will be prompted to enter the new PIN twice.

What if I want to change my PIN in the future?

PIN changes occur by selecting the Account Management option within the Online Banking system. You merely need to select the “Change PIN” option, enter your current PIN and then enter your new six to eight character (Alpha-Numeric) PIN twice.

How often am I required to change my PIN?

For the safety of your accounts, your PIN must be changed every 180 days. The system will notify you when it is time to be changed.

What is an Alpha-Numeric PIN?

This is a PIN that can be any combination of letters and or numbers.

What if I want to change my User ID?

User ID changes occur by selecting the Account Management option within the Online Banking system. Select the Change Personal ID (Alias) option. Enter your new ID (Alias). This ID may consist of any combination of numbers and letters and may be 1 to 12 characters in length. This ID must start with a letter.

What if I become locked out of the Online Banking system and require a PIN reset?

You have three login attempts to access Online Banking. If you erroneously enter your User ID and/or PIN three times, you will receive the message “Your account is currently locked.” Your account will also lock if you have not accessed your Online Banking account for an extended period of time. At this point, you can request a PIN reset by contacting the Signature Bank Online Banking Department at (419) 841-7773.