Online Banking

Signature Bank’s Online Banking is a no-fee service that allows you to access checking, savings, CD and loan accounts from anywhere in the world – as long as you have access to the world wide web and a secure browser.

Online banking with us is safe, easy and free. A PIN is required to access your account. Information traveling over the Internet is encrypted so it cannot be read by anyone but you.

With Online Banking, you can view account information, including current and past transactions, check images, and bank statements. You may also transfer funds between accounts and place stop payments.

Bill Pay

Bill Pay, when used in conjunction with Online Banking, gives you the ability to pay bills online. For a low monthly maintenance fee of $6.00, you can schedule future payments – even recurring payments – to eliminate the need for sending checks through the mail.

With the click of a mouse, pay almost anyone in the United States, from your friend next door to the utility company, the bank and even a child in college across the country. The process is easy, automatically taking the money from your account and delivering it to the recipient you specify.

Business Cash Management

Business Cash Management is an additional online service for our business clients. It combines the benefits of Online Banking and adds a dimension for allowing automated clearing house transactions (ACH). Businesses can now set up direct deposit of wages to their employees’ accounts, automatic billing to customers and electronic federal tax payments.

Multiple employees can be granted access to the business accounts through Business Cash Management. Different levels of authority allow the owner to decide what duties employees can perform and what information they can see.

What is Online Banking?

Online Banking is a service that allows access to your account information any time day or night from a computer that has internet access and a secure browser.

How do I sign up for Online Banking?

Personal Accounts:

You may enroll online by simply putting your curser over the Online Banking tab; select the “Log In” option, then select “Enroll” which is located on the top right corner of the log-in section.

OR

You may obtain an application from Signature Bank. Deliver or mail the completed application to: Signature Bank, Attn: Online Banking Dept., 4607 W. Sylvania Ave., Toledo, OH 43623 or fax the application to us at (419) 841-7723.

Business Accounts:

You may simply download our "Business Online Banking Application” and fax the completed form to us at (419) 841-7723.

OR

You may obtain an application from Signature Bank. Deliver or mail the completed application to: Signature Bank, Attn: Online Banking Dept., 4607 W. Sylvania Ave., Toledo, OH 43623.

What features are included in Online Banking?

For your convenience, features are segregated into three categories:

1. Services – provides basic account services, including viewing account balances, transactions and images. You can transfer funds from one account to another and download transactions into accounting software. Online Banking is a free service to all Signature Bank clients.
2. Bill Payment – allows you to pay anyone in the United States once you have established payee information properly ($6.00 monthly fee for this service).
3. Cash Management – allows a business to provide multiple people access to the Online Banking system with different user names. Each user may have a different level of access to accounts and selection of which accounts can be accessed. Other ancillary business services such as ACH, Wire Transfers and Positive Pay are also available through Online Banking. Please notify an account officer to further discuss the services and the fees that may apply.

Does Online Banking require software be loaded on my PC?

Additional software is not needed to use Online Banking. It can be accessed directly through your Internet browser.

How do I access Online Banking?

Visit the bank’s homepage at www.signaturebankna.com, drop down the menu under Online Banking and select “Log In”. A Login Screen will appear where you can enter your User ID and PIN. You will be required to change your PIN upon the first log in.

How do I know that my Online Banking access has been activated?

We will contact you via phone or e-mail to provide you with your ID and PIN number needed to access Online Banking.

How do I change my initial PIN?

Upon your initial sign on to our website, a message will appear on your Online Banking screen stating “You are required to select a new PIN for future access to this service”. You will be required to enter your initial PIN for verification and then create a new PIN. The new PIN must be 6-25 characters long and contain numbers, letters, certain special characters or a combination of all. You will be prompted to enter your new PIN twice.

How often am I required to change my PIN?

For the safety of your accounts, your PIN must be changed every 180 days. The system will notify you when it is time to be changed.

What if I want to change my PIN before I am prompted?

You can change your PIN at any time by selecting the “Options” tab within the Online Banking system. Scroll down to the “Modify Login Information” section and find the “Online Banking PIN” section. Enter your current PIN and then enter your new 6-25 character (Alpha-Numeric-Special) PIN twice. Then click “Submit” at the bottom of the page.

What is an Alpha-Numeric-Special PIN?

This is a PIN that can be any combination of letters, numbers and/or certain special characters.

What if I want to change my Online Banking ID?

You may change your User ID by selecting the “Options” tab within the Online Banking system. Select “Modify Login Information” then select “Online Banking ID”. Enter a new ID below your old ID and click on “Submit” at the bottom of the page. Online Banking ID’s can be between 4-25 Alpha-Numeric-Special characters long. However, the first character must be a letter to be valid.

What if I become locked out of the Online Banking system and require a PIN reset?

You have three login attempts to access Online Banking. If you erroneously enter your User ID and/or PIN three times, you will be locked out of the Online Banking system. Your account will also lock if you have not accessed your Online Banking account for an extended period of time. At this point, you can request a PIN reset by contacting the Signature Bank Online Banking Department at (419) 841-7773.

Optionally, if you have provided PIN Reset Questions and Answers in your set-up options, you may use the “Reset Password” option from the “Log In” screen. By using this option you will be able to reset your PIN without having to call the Bank.

Why must I select a “Watermark” picture my first time logging in?

The picture, also known as a Watermark, is a security feature that is offered within our Online Banking system. The Watermark picture that you have chosen should appear on the PIN sign-in page every time you log into Online Banking. If the picture is not the one you have chosen contact Signature Bank at (419) 841-7773.

Why must I choose/answer Security Questions?

In order to make your online banking experience as secure as possible, the system is designed to detect any uncharacteristic or unusual behavior involving your account. The Online Banking system monitors your use pattern and if it suspects it is not you logging in the Online Banking system, it will ask you to answer your verification/security questions.

I already have access to Online Banking and I want to add another account to it. What do I have to do?

Simply download the “Online Banking Add/Delete Account Form” and fax the completed form to us at (419) 841-7723.

OR

You may obtain an Online Banking Add/Delete Account Form from Signature Bank. Deliver or mail the completed form to: Signature Bank, Attn: Online Banking Dept., 4607 W. Sylvania Ave., Toledo, OH 43623.