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Service Is Our Signature

Distinctive. Unique. Personal.

Since we first opened our doors in April 2002, Signature Bank has been built on a solid foundation of exceptional service and commitment to our clients and shareholders. It's service that has been highlighted by doing the little things our clients have come to appreciate, whether it's a simple phone call regarding an account balance ... a courier pickup ... or handling the intricacies of a loan that enables a business to take advantage of a timely opportunity.

It's the kind of service and financial flexibility that comes from being a local bank making local decisions. We truly have a stake in the businesses and neighbors around us, because when our clients succeed, our community succeeds, as do our shareholders, our employees and our many friends and associates.

We continue to hold true to our ideals, and we're proud of the gold standard service we deliver every day, as evidenced by our 98% "Excellent" ranking from our clients. In addition, their 100% response that they would refer us to others is perhaps the greatest compliment and testament that the expertise we provide holds a special value in their business and personal lives.

From day one, we have set out to make a difference, and to do things differently, with a level of service that has become our Signature. Distinctive. Unique. Personal. To those who have been a part of our collective success, we thank you. For those who would like a closer look, we invite you to visit with us to experience our Signature Service firsthand.

 

Quality of Service History 2003-2011

Service Is Our Signature. It's the foundation on which our relationships begin, and the promise on which they continue to grow. Our client feedback is a distinct testament to our ability to deliver day in and day out for our clients, and the survey results below show a brief cross-section of our client satisfaction and gold-standard service.

Survey History

Overall Service Rating

  Excellent Good Fair Poor
2003 98% 2% -- --
2004 98% 2% -- --
2005 98% 2% -- --
2006 98% 2% * --
2007 96% 4% -- --
2008 98% 2% -- --
2009 98% 2% -- --
2010 98% 2% -- --
2011 98% 2% -- --
2012 98% 2% -- --
2013 98% 2% -- --

Recommend Signature Bank to Others?

  Yes No
2003 100% --
2004 100% --
2005 100% --
2006 100% *
2007 100% *
2008 100% *
2009 100% *
2010 100% *
2011 100% *
2012 100% *
2013 100% *
* Represents one survey response


Courier Survey Results

Overall Service Rating

  Excellent Good Fair Poor
2005 98% 2% -- --
2006 98% 2% * --
2007 98% 2% -- --
2008 98% 2% -- --
2009 98% 2% -- --
2010 98% 2% -- --
2011 98% 2% -- --
2012 98% 2% -- --
2013 98% 2% -- --

Have we met expectations?

  Yes No
2005 100% --
2006 100% *
2007 100% *
2008 100% --
2009 100% --
2010 100% --
2011 100% --
2012 100% --
2013 100% --
* Represents one survey response

 

 
 
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4607 W. Sylvania Ave. | Toledo, Ohio 43623 | (419) 841-7773
Lobby M-F: 8:30 a.m. to 5 p.m. | Evenings and Weekends by Appointment